100% Open Source • Built by AirforceRP View on GitHub
NovumDesk

Support, Simplified. All‑in‑One Helpdesk for Teams that Move Fast.

Ticketing • Live Chat • Helpcenter • Analytics • Developer API. Ship delightful support with automation and clarity.

Open Live Demo Explore Features
1,248
Tickets Resolved / wk
~ 2m
Median First Response
98%
CSAT (sample demo)

Everything your team needs

Fast workflows, powerful automation, and delightful UI.

Ticketing System

Prioritize, assign, and close with macros, tags, and SLA timers.

  • Bulk actions & views
  • Private notes
  • Email ↔ ticket sync

Live Chat & Chatbot

Proactive prompts, canned replies, and an optional AI auto‑responder.

  • File uploads
  • Department routing
  • Offline handoff

Helpcenter

Organize articles by product; ratings & view counters built‑in.

  • Search & categories
  • Article feedback
  • Embeddable widgets

Developer API

Secure REST API with webhooks for events and automations.

  • OAuth2 / tokens
  • Rate limits
  • Audit logs
1. Capture

Email, chat, forms, and API funnel into one inbox.

2. Automate

Rules, SLAs, and macros keep work flowing.

3. Analyze

Dashboards surface trends and agent performance.

Screenshots

Peek at the dashboard, tickets, chat, and analytics.

See NovumDesk in Action

Explore a live, interactive preview with sample tickets, chat, and helpcenter content. The demo resets periodically.

Open Demo

Integrations

Connect your stack in minutes.

Gmail

Email → Tickets sync

GitHub

Issues ↔ Tickets

Monday.com

Boards & updates

Slack

Channel alerts

AWS S3

Attachment storage

GCP Buckets

Backup & exports

ClickSend SMS

Outbound & 2‑way SMS

Twilio SMS

Alerts & conversations

UGREEN app icon
UGREEN NAS Connector

Sync tickets & files to your UGREEN NAS via SMB/WebDAV.

Sync tickets & files to your UGREEN NAS via SMB/WebDAV.

Simple, Transparent Pricing

Scale when you're ready. Switch between monthly and yearly savings.

Starter
$0/mo

Ideal for trying things out.

  • 1 inbox & 1 brand
  • 2 agents
  • Helpcenter basics
Try Demo
Popular
Professional
$19/mo

Automation and analytics for growing teams.

  • Unlimited tickets
  • Chatbot & rules engine
  • Reports & dashboards
Start Free Trial
Enterprise
Custom

Higher limits, SSO, and dedicated support.

  • SSO & advanced RBAC
  • Priority support
  • Custom SLAs & webhooks
Contact Sales

Security & Reliability

Best practices by default. Your data, protected.

Encryption

TLS in transit; encryption at rest for stored data.

RBAC & SSO

Role‑based access and OAuth2/OIDC SSO readiness.

Audit Logs

Every critical action is tracked for compliance.

Frequently Asked Questions

Is the demo real data?

No—it's sample data that resets periodically so you can test features freely.

Do you have an API?

Yes, the REST API supports tickets, users, articles, and webhooks. Auth via OAuth2 or tokens.

Can I import from another helpdesk?

You can import CSVs for users and tickets; article import tools are available in the helpcenter.